Receptionist - Black Heritage Trail of NH

Receptionist

(Seasonal, Part-Time)

Black Heritage Trail of New Hampshire
Location: 222 Court Street, Portsmouth, NH
Pay: $20/hour
Seasonal Term: May 1 through Thanksgiving
Schedule: Approximately 10-20 hours per week

Help welcome the public to an important mission

The Black Heritage Trail of New Hampshire is seeking one to two dependable, community-minded Receptionists to join our team for the 2026 season.

This role is ideal for someone who enjoys working with the public, creating a welcoming environment, and supporting a mission-driven organization that preserves and shares African American history and culture in New Hampshire.

As the first point of contact for visitors, callers, volunteers, and community partners, the Receptionist plays an important role in shaping each person’s experience with BHTNH. We are looking for individuals who bring professionalism, warmth, reliability, and sound judgment, and who take pride in helping a public-facing space run smoothly.

This position is especially well suited for candidates with experience in libraries, museums, visitor services, education, hospitality, office administration, or community organizations, as well as retirees or professionals seeking meaningful part-time work.

Schedule & Availability

This is an on-site position at our Portsmouth office and storefront. Remote work is not available.

Two Receptionists will share office coverage during our public hours. The schedule will be developed collaboratively with both employees, the Operations Manager, and the Executive Director to ensure consistency and flexibility.

Office hours:

• Tuesday–Friday: 10:00 AM – 3:00 PM
• Saturday–Sunday: 11:00 AM – 4:00 PM

Regular weekend availability is required.
Weekend shifts will rotate between the two Receptionists.

We are seeking candidates who can commit to a consistent weekly schedule and dependable attendance throughout the season.

Receptionists report directly to the Operations Manager and may receive direction from the Executive Director as needed.

What Will Make You Successful in This Role

The ideal candidate is someone who is:

• Dependable, punctual, and highly responsible
• Warm and welcoming with strong interpersonal skills
• Comfortable working independently
• Calm and professional in a public-facing environment
• Organized and attentive to detail
• Comfortable handling cash and retail transactions
• Able to exercise sound judgment when issues arise
• Interested in supporting a mission-driven cultural organization

Preferred Qualifications

• Minimum 2 years of relevant experience in reception, office administration, visitor services, retail, hospitality, libraries, museums, education, or customer service
• Experience with Google Workspace and Mac IOS
• Experience using Square or comparable point-of-sale systems
• Comfort with online forms, email, and basic digital tools
• Strong communication and customer service skills
• Demonstrated reliability and professionalism

Responsibilities

Front Desk & Visitor Welcome

• Greet visitors and guests in a warm, professional manner
• Serve as the first point of contact for callers and walk-in visitors
• Answer, screen, and route phone and email inquiries
• Provide accurate information about programs, tours, events, and services
• Maintain a welcoming and orderly public space

Office & Building Support

• Open and close the building according to established procedures
• Monitor visitor needs and respond appropriately
• Follow incident reporting procedures and notify staff when needed
• Receive, sort, and distribute mail and deliveries
• Monitor office supplies and communicate restocking needs
• Assist with light administrative support and filing

Gift Shop & Retail Support

• Maintain attractive merchandise displays
• Process sales using Square and follow cash-handling procedures
• Support online shop order preparation and fulfillment
• Assist with inventory tracking and periodic counts

Program & Event Support

• Assist with office-based preparation for programs and events
• Provide additional support during major seasonal events, including Juneteenth and the Black New England Conference
• Occasional additional hours may be available during peak event periods

Physical & Practical Requirements

• Ability to lift and move boxes and merchandise displays
• Ability to remain engaged in an active public-facing environment during shifts
• Reliable transportation required
• Valid driver’s license and adequate insurance required

To Apply:  Send cover letter and resume to Gina Bowker at gina@blackheritagetrailnh.org